{"id":3868,"date":"2026-04-20T17:22:27","date_gmt":"2026-04-20T15:22:27","guid":{"rendered":"http:\/\/2.42.228.64\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/"},"modified":"2026-06-18T16:00:22","modified_gmt":"2026-06-18T14:00:22","slug":"carta-della-qualita-dei-servizi","status":"publish","type":"amm_trasparenza","link":"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/","title":{"rendered":"Service quality charter"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:0\">Service quality charter<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5c96b7ca wp-block-columns-is-layout-flex\" style=\"border-top-color:#d2d2d2;border-top-width:1px;margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;border-right-color:#d2d2d2;border-right-style:solid;border-right-width:1px;padding-top:0;flex-basis:25%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\">\n<details class=\"wp-block-details anchor-navigation is-layout-flow wp-block-details-is-layout-flow\" open><summary>MENU<\/summary><nav class=\"is-vertical wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-2c90304e wp-block-navigation-is-layout-flex\" aria-label=\"Transparent administration\"><ul class=\"wp-block-navigation__container is-vertical wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/trasparenza\/\"><span class=\"wp-block-navigation-item__label\">Transparent administration<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/general-provisions\/\"><span class=\"wp-block-navigation-item__label\">General provisions<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/dotazione-organica\/\"><span class=\"wp-block-navigation-item__label\">Staffing levels<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/tassi-di-assenza\/\"><span class=\"wp-block-navigation-item__label\">Absence rates<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/incarichi-conferiti-e-autorizzati-ai-dipendenti\/\"><span class=\"wp-block-navigation-item__label\">Assigned and authorised staff assignments<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/consulenti-e-collaboratori\/\"><span class=\"wp-block-navigation-item__label\">Consultants and collaborators<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/attivita-e-procedimenti\/\"><span class=\"wp-block-navigation-item__label\">Activities and procedures<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/manifestazioni-di-interesse\/\"><span class=\"wp-block-navigation-item__label\">Expressions of interest<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/bandi-di-gara-e-contratti\/\"><span class=\"wp-block-navigation-item__label\">Tenders and contracts<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/opere-pubbliche-portale-openbdap\/\"><span class=\"wp-block-navigation-item__label\">Public works (OpenBDAP portal)<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/pagamenti-dellamministrazione\/\"><span class=\"wp-block-navigation-item__label\">Payments made by the Administration<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/accesso-agli-atti\/\"><span class=\"wp-block-navigation-item__label\">Access to documents<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/art-bonus\/\"><span class=\"wp-block-navigation-item__label\">Art bonus<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/en\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/\"><span class=\"wp-block-navigation-item__label\">Service quality charter<\/span><\/a><\/li><\/ul><\/nav><\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-285a35a9 wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;padding-top:16px;padding-right:0;padding-left:0;flex-basis:75%\">\n<p class=\"wp-block-paragraph\">The <strong>Service Quality Charter<\/strong> meets the need to establish principles and rules governing the relationship between administrations that provide services and the citizens who use them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a genuine pact with users, and a tool for communication and information that enables them to learn about the services offered, the procedures and the standards promised. It also allows them to check that the commitments made are honoured and to express their views, including by lodging complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/2.42.228.64\/wp-content\/uploads\/2026\/05\/CARTA_DELLA_QUALITA__DEI_SERVIZI.pdf\" data-type=\"attachment\" data-id=\"3171\">Service quality charter<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/2.42.228.64\/wp-content\/uploads\/2026\/05\/Reclamo.pdf\" data-type=\"attachment\" data-id=\"3170\">Complaint<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Disposizioni generali MENU Disposizioni generaliSi rinvia alla sezione del sito del\u00a0Ministero della cultura. Piano Triennale per la Prevenzione della Corruzione e della TrasparenzaPIAO &#8211; Piano Integrato di Attivit\u00e0 e OrganizzazioneSi\u2026<\/p>\n","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-3868","amm_trasparenza","type-amm_trasparenza","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/2.42.228.64\/en\/wp-json\/wp\/v2\/amm_trasparenza\/3868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/2.42.228.64\/en\/wp-json\/wp\/v2\/amm_trasparenza"}],"about":[{"href":"http:\/\/2.42.228.64\/en\/wp-json\/wp\/v2\/types\/amm_trasparenza"}],"wp:attachment":[{"href":"http:\/\/2.42.228.64\/en\/wp-json\/wp\/v2\/media?parent=3868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}