{"id":5188,"date":"2026-04-20T17:22:27","date_gmt":"2026-04-20T15:22:27","guid":{"rendered":"http:\/\/2.42.228.64\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/"},"modified":"2026-07-23T12:59:28","modified_gmt":"2026-07-23T10:59:28","slug":"carta-della-qualita-dei-servizi","status":"publish","type":"amm_trasparenza","link":"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/","title":{"rendered":"Service quality charter"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--80);padding-bottom:0\">Service quality charter<\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5c96b7ca wp-block-columns-is-layout-flex\" style=\"border-top-color:#d2d2d2;border-top-width:1px;margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--70);padding-top:0;padding-bottom:0\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;border-right-color:#d2d2d2;border-right-style:solid;border-right-width:1px;padding-top:0;flex-basis:25%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\">\n<details class=\"wp-block-details anchor-navigation is-layout-flow wp-block-details-is-layout-flow\" open><summary>MENU<\/summary><nav class=\"is-vertical wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-2c90304e wp-block-navigation-is-layout-flex\" aria-label=\"Amministrazione trasparente\"><ul class=\"wp-block-navigation__container is-vertical wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/trasparenza\/\"><span class=\"wp-block-navigation-item__label\">Administration transparente<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/disposizioni-generali\/\"><span class=\"wp-block-navigation-item__label\">Dispositions g\u00e9n\u00e9rales<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/dotazione-organica\/\"><span class=\"wp-block-navigation-item__label\">Effectifs<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/tassi-di-assenza\/\"><span class=\"wp-block-navigation-item__label\">Taux d\u2019absent\u00e9isme<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/incarichi-conferiti-e-autorizzati-ai-dipendenti\/\"><span class=\"wp-block-navigation-item__label\">Missions confi\u00e9es et autoris\u00e9es aux employ\u00e9s<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/consulenti-e-collaboratori\/\"><span class=\"wp-block-navigation-item__label\">Consultants et collaborateurs<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/attivita-e-procedimenti\/\"><span class=\"wp-block-navigation-item__label\">Activit\u00e9s et proc\u00e9dures<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/manifestazioni-di-interesse\/\"><span class=\"wp-block-navigation-item__label\">Manifestations d\u2019int\u00e9r\u00eat<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/bandi-di-gara-e-contratti\/\"><span class=\"wp-block-navigation-item__label\">Appels d\u2019offres et contrats<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/opere-pubbliche-portale-openbdap\/\"><span class=\"wp-block-navigation-item__label\">Travaux publics (portail OpenBDAP)<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/pagamenti-dellamministrazione\/\"><span class=\"wp-block-navigation-item__label\">Paiements de l\u2019administration<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/accesso-agli-atti\/\"><span class=\"wp-block-navigation-item__label\">Acc\u00e8s aux documents<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/art-bonus\/\"><span class=\"wp-block-navigation-item__label\">Art bonus<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"http:\/\/2.42.228.64\/fr\/amministrazione-trasparente\/carta-della-qualita-dei-servizi\/\"><span class=\"wp-block-navigation-item__label\">Charte de qualit\u00e9 des services<\/span><\/a><\/li><\/ul><\/nav><\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-285a35a9 wp-block-column-is-layout-flow\" style=\"border-top-style:none;border-top-width:0px;padding-top:16px;padding-right:0;padding-left:0;flex-basis:75%\">\n<p class=\"wp-block-paragraph\">The <strong>Service Quality Charter<\/strong> meets the need to establish principles and rules governing the relationship between administrations that provide services and the citizens who use them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a genuine pact with users, and a tool for communication and information that enables them to learn about the services offered, the procedures and the standards promised. It also allows them to check that the commitments made are honoured and to express their views, including by lodging complaints.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/2.42.228.64\/wp-content\/uploads\/2026\/05\/CARTA_DELLA_QUALITA__DEI_SERVIZI.pdf\" data-type=\"attachment\" data-id=\"3171\">Service quality charter<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/2.42.228.64\/wp-content\/uploads\/2026\/05\/Reclamo.pdf\" data-type=\"attachment\" data-id=\"3170\">Complaint<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Disposizioni generali MENU Disposizioni generaliSi rinvia alla sezione del sito del\u00a0Ministero della cultura. Piano Triennale per la Prevenzione della Corruzione e della TrasparenzaPIAO &#8211; Piano Integrato di Attivit\u00e0 e OrganizzazioneSi\u2026<\/p>\n","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-5188","amm_trasparenza","type-amm_trasparenza","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/2.42.228.64\/fr\/wp-json\/wp\/v2\/amm_trasparenza\/5188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/2.42.228.64\/fr\/wp-json\/wp\/v2\/amm_trasparenza"}],"about":[{"href":"http:\/\/2.42.228.64\/fr\/wp-json\/wp\/v2\/types\/amm_trasparenza"}],"wp:attachment":[{"href":"http:\/\/2.42.228.64\/fr\/wp-json\/wp\/v2\/media?parent=5188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}